VR at Work

In 2017, Jacques LaCour was diagnosed with Leber's Hereditary Optic Neuropathy, a genetic condition that caused irreversible vision loss. This life-changing event occurred just as he and his wife were expecting their first child, and it also led to the loss of his job. Facing uncertainty, Jacques received support from his former mentor, Diane Rocket, and her husband, who organized a fundraiser to help with medical and living expenses.

With determination and a passion for technology, Jacques connected with the Illinois Department of Human Services’ Division of Rehabilitation Services (IDHS-DRS). He gained access to assistive technology and training, including screen readers and keyboard navigation skills. With this support, Jacques returned to school, where he earned a master’s degree in Cyber Defense with a perfect 4.0 GPA.

He now works as a Cybersecurity Incident Responder, protecting organizations from cyber threats. Beyond his own success, Jacques continues to give back — donating remaining funds from his fundraiser to help others in need. His journey demonstrates the impact of perseverance, community, and vocational rehabilitation in overcoming life’s toughest challenges.

In August 2024, Josh began working at the Indiana Pacers Team Store, which sells fan gear and apparel for both the NBA’s Pacers and the WNBA’s Indiana Fever. It didn’t take long for Josh’s work ethic and positive attitude to get noticed.

Josh credits his success to the early work experience he gained through summer jobs while in school and after graduation. When the pandemic shut down his workplace, Josh found himself without a job. Thanks to consistent support from his vocational rehabilitation counselor and job coach, he stayed focused and didn’t let the setback define him. Josh even recalls his new manager telling him, “I’ve got your back.” That belief in his potential helped him regain confidence and momentum.

One year later, Josh continues to thrive in a role where he feels valued and seen. “Josh has been a valuable member of the Pacers and Fever Team Store over the past year,” his manager shared. “He’s friendly, dependable, and quick to offer a smile. He did a marvelous job packing web orders and helping us through the Pacers NBA Finals, the WNBA All-Star game, and the Fever Stranger Things collection release. No matter how tall our task is for the day, Josh always approaches work with a positive attitude and is ready to contribute to our success. We are lucky to have him on our team!”

After a stroke left Jason Sartain with only central vision, the longtime Master Electrician faced a daunting reality. He could no longer drive, continue his fieldwork, or even teach weekly electrical apprenticeship classes. But Jason wasn’t ready to give up.

With support from Indiana Vocational Rehabilitation’s low vision services, Jason explored new possibilities. VR’s small business enterprise team helped him with a business plan, driver’s training, and assistive technology. While exploring his options, Jason was offered a teaching role at a local trade school.

Today, Jason teaches two classes of high schoolers and an adult apprenticeship course, uses assistive tech daily, and is thriving in a role that allows him to share his expertise. “This program helped show me that I still had worth. I had ability and knowledge, and that was worth something.”

Success Story: Bailey Riggins – Styling Her Future with Support

Bailey Riggins dreamed of becoming a cosmetologist but faced physical barriers that made prolonged standing difficult. Her Indiana VR counselor, Tracy Cahee, stepped in with targeted supports, including tuition assistance and a specialized salon chair to enhance stamina and mobility.

With these accommodations, Bailey completed her training, gained experience at Great Clips, and now thrives at JC Penney Salon. She’s also enrolled in an instructor training program, eager to teach and grow in her field.

“I don’t believe I’d be in the job I have now or in school without VR. Thank you for giving me the support I needed to get where I am today.”

Aaron Fratrik is a Client Coordinator at Talk to Me Technologies in Cedar Falls, where he’s worked for the past 18 months. The company helps children and adults with communication differences related to conditions such as autism, cerebral palsy, Down syndrome, stroke, and ALS. Aaron says his favorite part of the job is connecting with families and seeing that his work makes a positive impact. “I find purpose in knowing that my work makes a positive difference in the disability community,” he shares.

Aaron first connected with the Iowa Department for the Blind (IDB) after his eye doctor encouraged him to apply for services. At the IDB Orientation Center, he developed skills in cane travel, home management, braille, and technology that strengthened his confidence and independence. The experience not only prepared him for daily life but also inspired his career path and deepened his passion for supporting others. After graduating, Aaron moved into his own apartment and now uses public transportation to navigate his community with ease. Reflecting on his journey, Aaron shares, “I would not be where I am without the services from IDB.”

Tom provides workforce and asset development training through New Ventures Maine, a statewide program of the University of Maine System. As his vision changed over the years, the Maine Division for the Blind and Visually Impaired (DBVI) helped him remain independent and employed.

“Each time my eyesight changed, DBVI was there,” Tom said.

His first experience with DBVI focused on technology and mobility, where specialists helped him build the skills and confidence he needed. Later, DBVI supported him in obtaining a bioptic lens, allowing him to continue driving safely. When he began experiencing headaches, a Vision Rehabilitation Therapist provided glare shields that reduced his eye strain and discomfort. Updated orientation and mobility training also helped him travel more confidently and independently.

“DBVI helped me remain independent and continue doing the work I love,” Tom shared.

Today, he advocates for others as a member of Maine’s State Rehabilitation Council.

After college, Tinille dreamed of becoming a Physician Associate (PA). With support from the Maryland Division of Rehabilitation Services (DORS) and counselor Katie Coffman, she received financial help for graduate school and assistive technology to succeed. She earned her master’s in medical sciences in December 2023, completed a bridge doctoral program, and proudly attended her PA graduation in May.

Today, she works at a private internal medicine practice. “It’s just a joy to be able to take my time – especially with my older patients – and contribute to their overall wellness plan,” she said. An advocate for DORS, Tinille shares: “DORS definitely opens up doors for people with disabilities. It was tremendously helpful to me having fewer battles to fight. I think DORS is amazing!”

In 2024, she also published her book, The Art of Compassionate Living, inspired by Maya Angelou’s words: “You may not control all the events that happen to you, but you can decide not to be reduced by them.”

Ray first encountered DORS more than 20 years ago as a vendor. He never imagined he’d one day need their services himself. After experiencing a stroke and undergoing months of PT and OT, Ray wasn’t immediately ready to seek help, but eventually turned to DORS for support.

Through employment and interest classes, he learned interview techniques and, most importantly, how to view himself as “differently-abled.” “At first, I didn’t understand how the classes would be useful, but they helped me integrate the new me,” Ray shared.

With a background as a Capitol Hill lobbyist and in sales, Ray once feared he had lost his skills. But with time and DORS’s support, he rebuilt his career. Today, as a Mobility Manager for Jerry’s Mobility Vehicles and Services, Ray inspires others: “Don’t give up hope. DORS will help you move forward in ways you won’t know until years later.”

For nearly four years, SCU Credit Union has partnered with MassAbility to create meaningful opportunities for individuals with disabilities. In that time, they have welcomed two talented employees who bring valuable skills and dedication to the workplace. 

Darlene Silva says “I have found the staff at MassAbility to be incredibly passionate and caring about the participants and work very hard to connect them with area employers.  As an employer, we see how much time and effort MassAbility puts into the participants to reintroduce hardworking individuals back into the workplace with job readiness skills.” 

From the employer’s perspective, this level of support not only benefits participants but also strengthens employers by introducing hardworking, motivated individuals to their teams. The relationship has proven rewarding on both sides in opening doors for employees while meeting workforce needs in the community. It has also encouraged other employers to explore what MassAbility offers and discover how a partnership can help place qualified individuals into positions where they can thrive. 

Roosevelt shines as a returning participant with MassAbility. In 2021, he completed Human Services training and worked as a driver supporting people with disabilities. After a health setback and long recovery, he came back in early 2025 with hopes of advancing his career in a more impactful role.

With extensive experience in the human services field, Roosevelt began interviewing for positions with support from his counselor. Between January and April, he had multiple opportunities but hadn’t yet found the right fit. That changed when he interviewed with Recovery Exchange of Lynn, where he reconnected with a former trainer who recognized his strengths and advocated on his behalf. 

Roosevelt was offered a position as a Recovery Coach and now supports more than a dozen individuals in their recovery journeys. As he puts it: “The job feels like a fit.” He is also considering pursuing a Social Work degree at Salem State University this fall!